Solution
Managed Support & Continuous Evolution
The go-live is not the finish line. It is the starting gun. Models update, agents drift, regulations tighten, and Microsoft ships new capabilities every month. Our retainer gives you an architect, a functional consultant, and a developer who already know your environment, keeping the platform healthy, the governance current, and the roadmap moving.
Solution
Managed Support & Continuous Evolution
The go-live is not the finish line. It is the starting gun. Models update, agents drift, regulations tighten, and Microsoft ships new capabilities every month. Our retainer gives you an architect, a functional consultant, and a developer who already know your environment, keeping the platform healthy, the governance current, and the roadmap moving.
Why Managed Support
Why Workflow Orchestration
AI Is Not a Project. It Is a Practice.
A solution that was secure and accurate at go-live will quietly stop being either, unless someone is watching.
One Team, Three Skill Sets
Architect, functional consultant, and developer in a single retainer. The right expertise for each question, without hiring three people you cannot keep busy.
One Team, Three Skill Sets
Architect, functional consultant, and developer in a single retainer. The right expertise for each question, without hiring three people you cannot keep busy.
Drift Caught Before Damage
Agents that degrade, flows that break, policies that fall behind: monitored and corrected before your users or your auditors notice.
Drift Caught Before Damage
Agents that degrade, flows that break, policies that fall behind: monitored and corrected before your users or your auditors notice.
New Capabilities, Safely Adopted
Microsoft ships monthly. We evaluate what matters to you, test it, and roll it out inside your governance instead of around it.
New Capabilities, Safely Adopted
Microsoft ships monthly. We evaluate what matters to you, test it, and roll it out inside your governance instead of around it.
Capabilities
What This Looks Like in Practice
The building blocks behind every support engagement we run.
Platform Health Monitoring
Flows, agents, and environments watched proactively, so issues are found by us rather than reported by frustrated users.
Platform Health Monitoring
Flows, agents, and environments watched proactively, so issues are found by us rather than reported by frustrated users.
Agent Maintenance & Tuning
Regular review of agent answers and grounding, so quality stays at go-live levels as your content and the models change.
Agent Maintenance & Tuning
Regular review of agent answers and grounding, so quality stays at go-live levels as your content and the models change.
Governance Updates
DLP policies, environment rules, and review workflows kept current with platform changes and regulatory expectations.
Governance Updates
DLP policies, environment rules, and review workflows kept current with platform changes and regulatory expectations.
Evolution Roadmap
A living backlog of improvements and new use cases, prioritized quarterly with your stakeholders.
Evolution Roadmap
A living backlog of improvements and new use cases, prioritized quarterly with your stakeholders.
User Support & Small Changes
A defined hour envelope with visible drawdown, covering questions, fixes, and the small enhancements that keep users happy.
User Support & Small Changes
A defined hour envelope with visible drawdown, covering questions, fixes, and the small enhancements that keep users happy.
Quarterly Reviews
Usage, platform health, and roadmap reviewed with your leadership, in business terms rather than ticket counts.
Quarterly Reviews
Usage, platform health, and roadmap reviewed with your leadership, in business terms rather than ticket counts.
Our Process
We Understand Your Challenges
Go-Live Is the Start, Not the Finish.
We stay at the table after delivery with an architect, a functional consultant, and a developer, so your solutions keep evolving as your processes, your people, and the platform do.
01
Discovery Call
We listen to your operational challenges, identify where the biggest friction sits, and assess whether there’s a fit. No pitch deck, just an honest conversation.
01
Discovery Call
We listen to your operational challenges, identify where the biggest friction sits, and assess whether there’s a fit. No pitch deck, just an honest conversation.
02
Process Review & Scoping
We map the specific workflows causing the most pain, define what automation looks like, and deliver a fixed-price scope with clear deliverables and timeline.
02
Process Review & Scoping
We map the specific workflows causing the most pain, define what automation looks like, and deliver a fixed-price scope with clear deliverables and timeline.
03
Proof of Concept
Before committing to a full engagement, you see a working prototype built on your actual process. You evaluate it, give feedback, and decide whether to proceed.
03
Proof of Concept
Before committing to a full engagement, you see a working prototype built on your actual process. You evaluate it, give feedback, and decide whether to proceed.
04
Build & Deliver
We build the full solution, train your team, and hand over documentation. Your team owns the result, no ongoing dependency on us to keep it running.
04
Build & Deliver
We build the full solution, train your team, and hand over documentation. Your team owns the result, no ongoing dependency on us to keep it running.
05
Training & Ongoing Maintenance
We provide training for your super users, and keep maintaining and extending your solution.
05
Training & Ongoing Maintenance
We provide training for your super users, and keep maintaining and extending your solution.
Technology
A Retainer Built for the Microsoft Stack
One flexible team covering Power Platform, Dynamics 365, Copilot Studio, and the Azure layer underneath. The retainer runs on a defined monthly hour envelope with visible drawdown, so you always know where the time went.
Monthly retainer with a defined hour envelope
Visible drawdown, no surprise invoices
Multi-skilled team that already knows your environment
Scales up or down as your roadmap demands
FAQ
Frequently Asked Questions
Everything you need to know about working with us.
Still have questions? We're here to help.
How is the retainer structured and priced?
A monthly retainer with a defined hour envelope and visible drawdown. You see what was used, on what, every month. The envelope is sized to your roadmap and can be adjusted as your needs change.
Does the retainer cover new development, or only maintenance?
We have an internal IT team. Where do you fit?
Why do AI solutions need ongoing attention at all?
How is the retainer structured and priced?
A monthly retainer with a defined hour envelope and visible drawdown. You see what was used, on what, every month. The envelope is sized to your roadmap and can be adjusted as your needs change.
Does the retainer cover new development, or only maintenance?
We have an internal IT team. Where do you fit?
Why do AI solutions need ongoing attention at all?
How is the retainer structured and priced?
A monthly retainer with a defined hour envelope and visible drawdown. You see what was used, on what, every month. The envelope is sized to your roadmap and can be adjusted as your needs change.
Does the retainer cover new development, or only maintenance?
We have an internal IT team. Where do you fit?
Why do AI solutions need ongoing attention at all?
Get Started
Ready to make AI work for your enterprise?
A 30-minute conversation is usually enough to know whether we are a fit. Or start with the maturity assessment, it tells you where you stand before starting.
Get Started
Ready to make AI work for your enterprise?
A 30-minute conversation is usually enough to know whether we are a fit. Or start with the maturity assessment, it tells you where you stand before starting.
Get Started
Ready to make AI work for your enterprise?
A 30-minute conversation is usually enough to know whether we are a fit. Or start with the maturity assessment, it tells you where you stand before starting.